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2 min read 09-03-2025

Chase Bank uses various transaction codes to categorize account activity. Three common codes – "Hold," "Rel," and "Mem" – often cause confusion for customers. This article will clarify their meanings and provide guidance on understanding your Chase account statements.

What Do "Hold," "Rel," and "Mem" Mean on My Chase Account?

These codes typically appear alongside transactions on your Chase account statement's online or mobile banking view, representing temporary holds or internal bank actions. They are not necessarily errors.

Hold (Transaction Hold)

Meaning: A "Hold" indicates that a transaction is temporarily pending. This often happens with:
- Checks: Checks you've written haven't yet cleared. The funds are reserved but not officially deducted until the check clears.
- Debit Card Transactions: Debit card purchases sometimes show as "Hold" before the final authorization from the merchant.
- Pending Deposits: Direct deposits or other incoming funds might show as "Hold" until they're fully processed.
- Large Deposits: Large deposits might be held for a short period for verification purposes.
Resolution: The "Hold" will typically resolve itself within a few business days. The funds will either be fully posted to your account or removed if the transaction is cancelled.

Rel (Release)

Meaning: "Rel" signifies that a previously held transaction has been released. This means the funds have been either deducted (for payments) or added (for deposits) to your account balance. It's the opposite of a "Hold."
Resolution: The "Rel" status indicates that the initial hold has been lifted, and the transaction is complete. No further action is needed.

Mem (Memorandum)

Meaning: "Mem" usually refers to an internal bank memo or note. It's not directly linked to a specific monetary transaction, like "Hold" or "Rel." These are often internal notes for Chase's record keeping. Examples include:
- Internal Transfers: Transfers of funds between your own Chase accounts might show a "Mem" entry.
- Account Adjustments: Corrections to your account balance (e.g., correcting an error) might have a "Mem" designation.
Resolution: No action is typically needed from the customer when you see a "Mem" entry.

How to Interpret These Codes on Your Statement

Always review your entire statement to understand the full context. Don't panic if you see "Hold," "Rel," or "Mem" entries, especially when combined with other transaction details. Check the date, amount, and description associated with the code to gain a clearer picture.

When to Contact Chase Customer Service

While these codes usually represent normal account activity, contact Chase customer support if:

You don't recognize a transaction: Even if it has a "Hold," "Rel," or "Mem" code, verify it's legitimate.
A hold lasts unusually long: If a "Hold" persists for more than a few business days, reach out to investigate.
You have questions about an account adjustment: A "Mem" entry related to an adjustment might warrant clarification.

Remember to always keep your account statements and regularly review your online or mobile banking activity. Proactive monitoring will help you promptly address any potential concerns. Understanding these codes empowers you to manage your finances more effectively.

FAQs about Chase Transaction Codes

Q: Does a "Hold" mean my transaction failed?

A: Not necessarily. It simply means the transaction is pending further processing.

Q: How long does a "Hold" typically last?

A: Usually a few business days, but it can vary depending on the transaction type.

Q: Should I be worried about seeing "Mem" on my statement?

A: Usually not. It often signifies an internal note, not a financial transaction affecting your balance.

Q: Where can I find more information about Chase transaction codes?

A: Check Chase's official website or contact their customer support for detailed explanations.

This information is for general guidance only and does not constitute financial advice. Always consult with a financial professional for personalized advice.